For those using QuickBooks, encountering the QuickBooks Delivery Server Down error is a common hurdle. This issue blocks the sending of transactions, including attachments, to customers.
This delivery server down error appears when emailing invoices or other documents from QuickBooks. It may also be linked to how the company email address is configured within QuickBooks. Because of this error, you can face challenges when sending out invoices, which can disrupt the business processes. Various causes, such as an incorrect company email address, large attachments, or special characters in invoices, may trigger this. In this blog post, we will discuss how to tackle this issue so that you no longer get this error and smoothly send your documents via email within the QuickBooks application.
We understand that troubleshooting the delivery down error in QB on your own can be challenging. Therefore, you must seek professional help. Contact our QuickBooks support team by dialing +1(855)-738-0359 they will guide you further.
Possible Reasons for Delivery Server Down Error in QB
Here, we’ve compiled a list of potential reasons for this error. From the list below, you will know what factor triggers this error in your QuickBooks software.
- Using incorrect company or customer-facing email addresses with prefixes or incomplete formats can trigger the error.
- The presence of special characters like @, #, $, %, etc., in critical fields such as description, email address, message, attachment name, and custom form templates can lead to the error.
- Incorrect settings in the sales forms can contribute to this delivery server down error.
Ways to Eliminate Delivery Server Down Error in QuickBooks
After identifying the reasons, it’s time to discuss the solutions. Below are solutions that you can follow to resolve this error.
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Solution 1: Verify Company and Customer-Facing Email Format
Ensure your company email and customer-facing email fields are correctly formatted without prefixes. Follow the steps below to verify and correct them if they are incorrect.
- Go to ‘Settings’ in QuickBooks.
- Select ‘Account and Settings.’
- Navigate to the ‘Company’ tab.
- Under ‘Contact Info’ in the company tab, verify your company email and customer-facing email format, ensuring they are complete and in the correct format.
- Example:
- Correct format: mycompany@mycompany.com
- Incorrect format: email:mycompany@mycompany.com
Solution 2: Check the Invoice Format
Special characters in specific fields may trigger this error. Follow these steps to rectify:
- Open the invoice that you sent, but then this error appears, preventing the invoice from being sent.
- Verify that fields such as Description, Email Address, Message, Attachment Name, and Custom Form Templates do not contain these special characters: @ # $ % ^ & * ( ) _ – = + :
- If every field is correct and does not have any special characters and you still get errors, follow the solution below.
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Solution 3: Verify Sales Forms Email Settings
- Navigate to ‘Settings’ in QuickBooks and choose ‘Account and Settings.’
- Move to the ‘Sales’ tab.
- Under ‘Online Delivery’ in the sales tab, select or clear the ‘PDF Attached’ checkbox based on your requirements.
- Click ‘Save.’
- Lastly, try to resend the sales form.
Following these solutions can resolve the QuickBooks Delivery Server Down error. If the problem persists, contact QuickBooks support by dialing +1(855)-738-0359 for further assistance.
